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Additional Case Studies:
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Help! Our VP Can’t Communicate
SCENARIO:
Ryan is a very talented and knowledgeable Vice President of a small financial firm. He has been with the company for several
years and is known as someone to go to for answers. He is extremely detail oriented, consistently comes up with new ideas,
implements them with success and effectively contributes to the bottom line of the firm. While Ryan is smart and a strong
leader, he has consistently shown a lack of communication skills. Both his colleagues and staff often rumble about his abrasive
style. He is argumentative with his employees and has created conflicts and strained relationships within his department and
among his partners. The problem has become worse recently and termination has been discussed. Ryan was approached by his partners
who encouraged him to participate in an in-depth evaluation and coaching process that would identify the issues and help him
overcome them. Ryan was reluctant but when confronted he realized the seriousness of the problem. He then went through the
process of an assessment and in-depth evaluation. Upon receiving feedback on the evaluation results, Ryan was very surprised
and disappointed by how he was perceived by others and the blind spots in his personality.
SOLUTION:
Based on the feedback received, Ryan, working with a consultant, started making positive changes. He became extremely responsive
to the coaching and learned how disruptive his behavior had been to company productivity. He was helped in developing his
communication skills and learning how to effectively deal with the types of situations that he previously was unable to manage
effectively. Ryan realized his behaviors had been counterproductive and that by implementing change he could contribute to the
success of the company while maintaining positive relationships with his staff and partners.
BENEFIT:
Development of this executive helped this organization in a number of ways:
• Increased morale, thus increasing employee retention
• Cost savings-- no need to find and employ a new candidate
• Avoided reduced productivity due to the loss of a team leader
• No potential litigation over wrongful termination
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