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Additional Case Studies:
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The Angry Young Up and Comer
SCENARIO:
Mark is an intelligent and successful manager at a telecommunications company. While he is young, he has already risen to
become a Vice President. He has worked at the company for just five years. In that short time, he has received two promotions
and has been awarded employee performance awards on several occasions. He has spearheaded numerous projects that have had a
direct impact on the increased profits of the company. Lately Mark has been showing anger and negativity toward co-workers,
without any apparent reason. This is very much out of character for Mark and his staff has noticed his unhappy frame of mind,
lack of motivation and overall tired looking appearance. Mark’s boss had several conversations with him and during their
last meeting he strongly suggested Mark see an outside consultant who specializes in personnel development. Mark’s boss felt
something was not right because Mark had always been an ideal employee, was very well liked and a solid worker who no one wanted
to terminate. Mark was concerned that he may lose his job so agreed to speak with the consultant. Mark was tested and evaluated
and during the meeting with the consultant it was discovered that Mark and his wife had separated in the last month and that she was
seeking a divorce. Mark had never mixed his personal and work life but it was clearly taking its toll on him especially since
he had not discussed it with anyone.
SOLUTION:
Once Mark had discussed his separation and impending divorce, he was helped to focus on ways to cope and on possible solutions.
He had been holding his emotions in and had been clearly upset that his marriage was over. He was unable to see any positives
in his life. Through ongoing development, coaching and training, Mark learned how to better manage his emotions so that he could
be more effective at work. He needed to believe that he was still perceived as confident and successful in the workplace despite
his struggles with his personal problems.
BENEFIT:
Addressing the individual problem that an employee had and educating the individual on how to achieve work and life balance
helped this company achieve:
• Better productivity from the individual and his team
• Increased morale among staff
• No need to terminate, allowing the company to retain a good employee
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